Kids Help Phone’s texting service is the only free, 24/7 bilingual text line for people in Canada. The service is delivered by trained, volunteer crisis responders who work remotely. 

We are recruiting overnight and or bilingual crisis responders who will answer texts from young people looking for support in both English AND French.

The volunteer position will be remote, meaning that you can participate from anywhere in Canada as long you have a strong, reliable internet connection!  

Our volunteers need to be enthusiastic about helping people!

You can be a professional, student, teacher, retiree, or anybody else with a willingness to learn how to support people over text.  

The role of a crisis responder is to bring texters from a “hot” moment to a cool calm one, and to help them come up with a plan to stay healthy and safe.

Crisis responders are trained to do this using active listening and collaborative problem-solving.

• Demonstrated experience required (paid or volunteer) 
 

• Designing, Planning and Implementing the Health Promotion Campaigns within the house and/or community 
 

• Have a clear understanding of the traumatic effects of domestic violence and/or human trafficking on an individual 
 

• Listen to clients to assess their needs and recommend resources to meet those needs 
 

• Assist in monitoring the physical and mental health of the clients 
 

• Ability to manage multiple tasks and projects simultaneously and efficiently with minimal supervision 
 

• Share our passion and dedication to making a real difference in the lives of women (particularly BIPOC women) who have experienced trauma through domestic violence and/or human trafficking 
 

• Deliver to a high standard, in pften challenging circumstances, both ethically and professionally and are able to work collaboratively in a culturally diverse organization 
 

• You will demonstrate a commitment to the organization's missions and values