Kids Help Phone

Site: Administrative Office

Service: Crisis Text Line

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Record #: MET1823 Last Modified: 29 Jun 2022 Last Full Update: 22 Feb 2022
Contact Information
Office Phone 416-586-5437, Administration
Crisis Phone 686868, Text HOME (English) or PARLER (French)
E-Mail info@kidshelpphone.ca
Website www.crisistextline.ca
Social Media Facebook Facebook: www.facebook.com/CrisisTextLinepoweredbyKidsHelpPhone
Instagram Instagram: www.instagram.com/CrisisTextLine
LinkedIn LinkedIn: www.linkedin.com/company/kidshelpphone
Twitter Twitter: twitter.com/CrisisTextLine
YouTube YouTube: www.youtube.com/user/KidsHelpPhone
Site Information
Description (Site) Kids Help Phone Site Location: Administrative Office;
Located In Community Toronto
Address & Map
439 University Ave
Suite 300
Toronto, ON
Canada M5G 1Y8
 
View Google Map
Intersection University Ave and Dundas St W
Mailing Address 439 University Ave 
Suite 300 
Toronto, ON 
Canada M5G 1Y8
Physical Access Not applicable
Description and Service Details
Description (Service) COVID19 Free support, including text counselling, information, and referrals, available to anyone in any type of crisis through text or Facebook Messenger

Support and information in any type of crisis by trained volunteers crisis responders
  • youth 5-25 years, text CONNECT to 686868, or message through Facebook Messenger
  • adults 25 years and older, text WELLNESS to 686868, or message through Facebook Messenger
  • available in English and French
  • does not provide medical advice
  • access text or Messenger also available on website
Access to culturally sensitive counselling (dependent on crisis responder availability)
  • individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
  • individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger
Hours Mon-Sun 24 hours
Areas Served Canada
Boundaries Canada
Eligibility Open to all in crisis

Residency Requirements: Canada
Application Text HOME (English) or PARLER (French) to 686868; youth 5-25 years can also text CONNECT to 686868; adults 25 years and older can also text WELLNESS to 686868; also available by message through Facebook Messenger
Languages English; French
Fees None
Agency and Service Names
Alternate Name CBX2 ; COVID19 Mental Health Support Strategy ; CV19 ; Dionne Counselling Centre ; HT1 ; KHP ; Kids Help Line ; Kids Helpline ; RiseUp
Former Name Canadian Children's Foundation (1993)
Agency Information
Parent Agency Name Kids Help Phone
Legal Status (50) Non Profit
Taxonomy and Classification
Service Categories Adolescent/Youth Counselling ; Child Guidance ; General Counselling Services ~ Young Adults ; General Crisis Intervention Hotlines ~ Youth ; Post Disaster Mental Health Services ; Talklines/Warmlines ; Talklines/Warmlines ~ Young Adults