Kids Help Phone

Site: Toronto - Mailing Address

Service: Crisis Text Line

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Record #: MET1823
Last Modified: 08 Sep 2025
Last Full Update: 02 Apr 2025

Contact Information

Office Phone 416-586-5437, Administration
Toll Free Phone 1-800-668-6868, 24-hour Counselling
Crisis Phone 686868, Youth text CONNECT or PARLER
Website kidshelpphone.ca/need-help-now-text-us
Social Media Facebook Facebook: https://www.facebook.com/KidsHelpPhone
Instagram Instagram: https://www.instagram.com/KidsHelpPhone
LinkedIn LinkedIn: https://www.linkedin.com/company/kidshelpphone
YouTube YouTube: https://www.youtube.com/user/KidsHelpPhone

Site Information

Located In Community Toronto
Address & Map
Toronto, ON
Canada
 
View Google Map
Intersection University Ave and Dundas St W
Mailing Address 439 University Ave 
Suite 300 
Toronto, ON 
Canada M5G 1Y8
Physical Access Not applicable

Description and Service Details

Description (Service)

Support and information in any type of crisis by trained volunteers crisis responders

  • youth text CONNECT or PARLER to 686868
  • available in English and French
  • does not provide medical advice
  • text or Messenger also available on website


Access to culturally sensitive counselling (dependent on crisis responder availability)

  • individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
  • individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger
Hours Mon-Sun 24 hours
Areas Served Canada
Boundaries Canada
Eligibility Ages: 5 year(s) and up Open to all youth in crisis
Residency Requirements: Canada
Application Text CONNECT (English) or PARLER (French) to 686868
Languages English, French
Fees None

Agency and Service Names

Alternate Name RiseUp
Former Name Canadian Children's Foundation (1993)

Agency Information

Parent Agency Name Kids Help Phone
Legal Status (50) Non Profit

Taxonomy and Classification

Service Categories Adolescent/Youth Counselling ; Child Guidance ; General Counselling Services ~ Young Adults ; General Crisis Intervention Hotlines ~ Youth ; Post Disaster Mental Health Services ; Talklines/Warmlines ~ African Community ; Talklines/Warmlines ~ Black Community ; Talklines/Warmlines ~ Caribbean Community ; Talklines/Warmlines ~ Indigenous Communities ; Talklines/Warmlines ~ Young Adults