Alcohol and Gaming Commission of Ontario

Site: Toronto

Service: Alcohol and Gaming Regulation

Record #: MET1469
Last Modified: 01 Dec 2025
Last Full Update: 04 Jul 2025

Contact Information

Office Phone 416-326-8700, General Inquiry
Toll Free Phone 1-800-522-2876
E-Mail customer.service@agco.ca
Website http://www.agco.ca/

Site Information

Description (Site) Cross streets: Yonge St and Sheppard Ave E
Located In Community Toronto
Address & Map
90 Sheppard Ave E
Suite 200-300
Toronto, ON
Canada M2N 0A4
Intersection Yonge St and Sheppard Ave E
Mailing Address 90 Sheppard Ave E 
Suite 200-300 
Toronto, ON 
Canada M2N 0A4
Physical Access Wheelchair accessible building including main entrance and barrier free washrooms

Description and Service Details

Description (Service)

Provincial regulatory body

  • regulates the sale, service and consumption of beverage alcohol
  • regulates and licenses casino gaming, charitable gaming, lotteries and horse racing
  • addresses complaints about licensed establishments
  • regulates privately run recreational cannabis stores in Ontario

Playsmart.ca -- information on responsible gambling, including self-exclusion program
Hours Customer Support Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility No restrictions
Application Not applicable
Languages English, French
Fees Vary according to service

Agency and Service Names

Alternate Name AGCO ; Play Smart ; PlaySmart

Agency Information

Parent Agency Name Alcohol and Gaming Commission of Ontario
Legal Status (30) Provincial Government

Taxonomy and Classification

Service Categories Alcohol Regulation ; Alcoholic Beverages Complaints ; Bar Complaints ; Beer/Liquor Licences and Permits ; Cannabis Regulation ; Charitable Gambling Permits ; Contest/Sweepstakes/Lottery Complaints ; Gambling Disorder Prevention Programs ; Gambling Establishment Complaints ; Gambling Regulation ; Gambling Self Exclusion Programs ; Provincial/Territorial Government Departments ~ Consumer Issues